Request deletion of your account and data

Who can make a request

NATrack users (technicians, growing-area staff): deletion of your account and the data linked to it.
Farming households and partners whose information was entered by our staff: deletion or correction of your own information.

NATrack accounts are issued by the organisation and the app has no self-registration, so deletion requests are received through the channels below rather than a button in the app.

How to make a request

Email datmt@nafoods.com with the subject "Data deletion request — NATrack", including:

Your name and the phone number or email you used with NATrack (or the phone number registered with your cooperative, if you are a household).
Whether you want your whole account deleted or only some data (for example ID card photos or your phone number).
How we can contact you to verify the request.

You can also ask your line manager or cooperative officer to pass the request on for you.

How we handle it

Acknowledge your request and verify your identity, so we do not delete someone else's data.
Block access (for staff accounts): the account is disabled, signed-in devices are revoked and stop receiving notifications.
Delete or anonymise data within what we are permitted to do. Some categories of data are currently processed manually, so they may take longer.
Tell you the outcome: what was deleted, what had to be kept and why.

Processing time: we acknowledge your request within 3 working days and complete it within the period required by law. If any part needs more time, we will tell you why.

What we may need to keep

Data we are legally required to retain, such as attendance and payroll records for the statutory period.
Security logs needed to investigate incidents.
Backups: deleted data may remain in backups until those backups are overwritten. Each system currently keeps at most 14 daily backups.
Content already sent through Zalo remains on the Zalo platform, outside our control.

Data on your device

Signing out deletes your session, location queue and caches on the device. To remove all remaining NATrack data from the device, uninstall the app (Android) or clear the site data for nagreen.nafoods.com in your browser settings (iPhone).