Account and sign-in
How do I get an account?
NATrack has no self sign-up. An administrator of your organisation (Nafoods or a cooperative) creates your account and sends you a personal activation link. Open the link, set your own password, then sign in to the app with your email or phone number. Nobody else knows your password.
If you are a field technician or growing-area staff member and have not received a link, contact your direct manager.
I forgot my password
Tap Forgot password? on the sign-in screen for instructions. Your NATrack password is the same password you use on the management system (ERP) on the web. Ask your organisation's administrator for a password reset link, then open it to set a new password.
I want to change my password
While signed in, go to the Profile tab › Change password. The new password works right away in both the app and the web version.
Location and tracking
Why does the app need "Allow all the time" location access?
To record your work route and when you enter or leave growing areas, even when you are not using the app. Technicians move between many farms during the day; if location were recorded only while the app is open, the route would have gaps.
When does the app record location?
Only when your organisation has turned on route tracking for your account, and according to the work schedule it sets. The schedule in effect is shown on the explanation screen in the app. Outside the schedule, the app records only while you are clocked in for overtime, within a time limit set by your organisation. While recording, your phone always shows a Tracking your location notification. You can check the status in the Profile tab › GPS tracking. See the Privacy policy for details.
I want to turn off location tracking
Go to the Profile tab › GPS tracking and turn off Enable location tracking. If the screen says "Required during work shifts", your manager has made tracking mandatory and it cannot be turned off on the device; talk to your manager.
You can also revoke location permission in your phone's Settings at any time. Route tracking and location-based attendance will then stop working, and the system records that tracking was turned off.
Using the app
The app says "Cannot reach the server"
This is usually a network issue, not an app issue. Some internal Wi-Fi networks block the address of the NATrack server. Turn off Wi-Fi and try again on mobile data. If the problem continues, contact support.
Will I lose data if there is no signal in the field?
No. Locations and some actions are kept on the phone and sent automatically when the connection is back. Signing out keeps unsent data, but uninstalling the app deletes it. Do not uninstall the app while data is still waiting to be sent.
How do I use NATrack on an iPhone or iPad?
Open Safari, go to nagreen.nafoods.com/ktv, sign in, then choose Share › Add to Home Screen.
I lost my phone
Tell your administrator right away so they can revoke that device. Once revoked, the session on that device is ended and it no longer receives notifications.
How do I report a problem so it gets fixed quickly?
Email the support address on this page. Include the version number shown in the Profile tab › App version (for example 0.1.0 (26101306)), what you were doing when the problem happened, and a screenshot if you have one.
Personal data
What data does the app collect?
See the full Privacy policy: what data is collected, what it is used for, who can see it, and your rights.